Hclothe strives to provide an amazing shopping experience and superior customer service. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If for any reason you are not content with your order, we gladly accept returns and exchanges within 7 days after delivery and in new, unused condition with original packaging.
You must contact us at firstname.lastname@example.org prior to return/exchange products to us. We will not process your refund or exchange request without early notification.
Please refer to Return & Exchange for the terms as following.
1. Order Cancellation
We offer full refund if the order is cancelled within 24 hours of your purchase. You should contact us at email@example.com immediately once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 30% cancellation fee. We will not accept order cancellation request if the orders have been shipped.
We will accept exchanges for a wrong style, size or color. Because of high cost in international shipping, we will ship the correct one in your next order shipment.We will allow a return for an exchange as long the item is unused/unworn with all its label, tags and original packaging. Shipping fees to return the item(s) to us and to resend the exchange will be covered fully by the customer.
Please contact our customer support before sending the products back.
If you are not satisfied with our products (Not Quality Problem), you can choose to be refunded the cost you paid for any of your initially ordered items if they have been returned in original condition to our warehouse. Customers have to cover the shipping fees to return the items.As you know, it will be high tax to import the textile from other country to China. After we Clear Customs, we will show you the Customs tax cost to pay.
4. Please note that on sale items, free gifts, Swimsuits and clearance items cannot be returned. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.
5.Returns will not be accepted without you having previously contacted our customer service team.Please do not return your parcel to the address on the shipping label as that is our shipping agent and we will not receive it.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please contact us at firstname.lastname@example.org if you have any questions, thank you.